Shipping Policy

Wild Ember Shipping Policy

 

Shipped with intention. Delivered with care.

 

At Wild Ember, our pieces are carefully sourced and shipped directly from our trusted fulfillment partners. This allows us to offer you unique, handpicked items without the overhead—meaning more magic, less waste.

 

Please read below for all the details on how shipping works.

 

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Processing Time

 

Because we operate with fulfillment partners, all orders are processed within 2–7 business days before they ship out. Processing time may vary slightly depending on the item and supplier.

 

Once your order ships, you’ll receive a confirmation email with tracking information.

 

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Shipping Times

 

Estimated delivery windows vary based on your location and the origin of the item:

 

Region    Estimated Delivery Time

U.S. Orders    7–20 business days

Canada    10–25 business days

Australia    10–25 business days

UK & Europe    10–25 business days

Rest of World    15–30 business days

 

Note: Some items may arrive separately if they come from different suppliers.

 

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Shipping Rates

 

Shipping costs are calculated at checkout and vary depending on destination and item weight.

    •    Free Standard Shipping on U.S. orders over $100

    •    Expedited shipping is currently not available due to our fulfillment model.

 

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Where We Ship

 

We currently ship to:

    •    United States

    •    Canada

    •    Australia

    •    United Kingdom

    •    Select international locations

 

If you’re unsure whether we ship to your area, reach out to us before placing your order.

 

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Shipping Delays

 

While most orders arrive within the estimated window, delays can occasionally happen due to customs, weather, or carrier issues—especially for international shipments. Please allow up to 30 business days before reporting a missing package.

 

Wild Ember is not responsible for:

    •    Delays caused by carriers or customs

    •    Lost packages due to incorrect address entry

 

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Address Issues

 

Make sure to double-check your shipping address before placing your order. If the address is incorrect and your package is lost or returned, we cannot offer a refund.

 

If you spot an error immediately after checkout, email us at [your support email] ASAP and we’ll do our best to correct it before your order ships.

 

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Questions?

 

We’re happy to help! For shipping concerns or tracking help, contact us at Wildember302@gmail.com and we’ll be in touch within 1–2 business days.

 

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